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FREQUENTLY ASKED QUESTIONS
GENERAL QUESTIONS
MOST FREQUENT QUESTIONS AND ANSWERS
- If you’ve forgotten your password, click the “Lost Password” link on the login screen and follow the instructions. If you need to change your password, use the profile setting menu, and enter your new password.
To update your email address, use the profile setting menu and navigate to account, enter your new email address in the appropriate field, then click “Save Changes”.
To find your courses, use the profile dropdown menu in the upper right of your screen and navigate to Courses.
Currently, our courses do require an internet connection and are not available for offline use.
The Academy course offers a mobile-friendly app for all students.
Yes, you will automatically be granted a certificate for course completions.
To find your certificates, use the profile dropdown menu in the upper right of your screen and navigate to Courses, Certificates.
The Adversity Academy training courses are not currently accredited by an educational institution.
Once purchased, you will have lifetime access to your courses and may complete them at your own pace. There is no time limit.
Yes. We offer military, first responder, and educational discounts. Please reach out to support@theadversityacademy.com for more details.
YOU are a leader, a resilient warrior and these courses are built to empower resiliency skills as an individual contributor, front line employee, or any role you may currently hold. Feel Free to take our Free Limiting Belief Awareness Quiz.
BILLING QUESTIONS
MOST FREQUENT BILLING QUESTIONS AND ANSWERS
To update your billing address, use the profile dropdown menu in the upper right of your screen and navigate to Billing Details. From here, navigate to “Addresses” and click the red edit button under Billing Address. Enter the updated information and click “save address”.
To update your payment method, use the profile dropdown menu in the upper right of your screen and navigate to Billing Details. From here, navigate to “Payment methods”. Click “Add payment method”, enter your card information, and click “add payment method” again. If desired, click “delete” next to the previous payment method to remove it from your account. The most recently added card will become your default payment method, but you can change this at any time using the “Make default” button next to the card you wish to use.
To update your shipping address, use the profile dropdown menu in the upper right of your screen and navigate to Billing Details. From here, navigate to “Addresses” and click the red edit button under Shipping Address. Enter the updated information and click “save address”.
To view your order history, use the profile dropdown menu in the upper right of your screen and navigate to Billing Details > Orders.
Once your order is placed, a copy of your receipt will be emailed to you. You can also navigate to your order history using the profile dropdown menu in the upper right of your screen and select Billing Details. On the Orders tab, click the red “view” button next to your order. Right click this page and select “Print” to print a physical copy or to save as a PDF. If you need a receipt for accounting or reimbursement with requirements not included in you receipt, please contact us at support@theadversityacademy.com
We do not offer refunds for non-physical items including courses, Live Sessions, and other events.
Please reach out to us at support@theadversityacademy.com.
LIVE SESSION QUESTIONS
MOST FREQUENT QUESTIONS AND ANSWERS
Live Sessions are held on Mondays at 1:00 PM Central Time.
All Live Sessions are recorded and sent to your email within a week.
If you have a leadership question that would be a great topic for an upcoming live event, please reach out to support@theadversityacademy.com. We will put this into our live session debriefs for consideration for future events.
GROUP, TEAM OR ORGANIZATION QUESTIONS
MOST FREQUENT QUESTIONS AND ANSWERS
Navigate to the course you’d like to purchase from the Shop page and click “enroll now”. Select the “Group” option. If you will also be taking the course, select “Enroll Me”. Edit the quantity based on the number of individuals in your group including yourself if you are taking the course. If you are creating a group for the first time, select “Create new Group” from the drop down menu and enter a name for your new group under Team. If you are adding users to an existing Group, select “Increase seats to existing group”, then select the existing Group name. Click the red “Add to Cart” button. Once you are ready to checkout, click the cart icon in the upper right of your screen and proceed through the checkout process.
Navigate to the Live Session you’d like to purchase from the Shop page and click “enroll now”. Select the “Group” option. If you will also be attending the Live Session, select “Enroll Me”. Edit the quantity based on the number of individuals in your group including yourself if you are attending. If you are creating a group for the first time, select “Create new Group” from the drop down menu and enter a name for your new group under Team. If you are adding the Live Session to an existing Group for the first time, select “Add Course to existing Group”. If you are increasing the number of seats for a group you’ve previously purchased this Live Session for, select “increase seats to existing Group”. Click the red “Add to Cart” button. Once you are ready to checkout, click the cart icon in the upper right of your screen and proceed through the checkout process.
Please have your user reach out to us at Academy@echelonfront.com for support.
To change the name of a group, navigate to your Teams Dashboard. Click on the group you want to edit, then click “Edit group details. On the pop-up, enter the new Group Name and click the “Update” button.
Please have your user reach out to us at support@theadversityacademy.com for support.
Please have your user reach out to us at support@theadversityacademy.com for support.
To see how many seats you have purchased for your group, navigate to your Teams Dashboard and select your group. On the Group’s page under the Group name, you will see how many user registrations are remaining out of the number purchased. For example, if you purchased 5 seats and you’ve only used 1, this will display as “1 / 5 user registrations left”.
To see how many seats you have remaining for your group, navigate to your Teams Dashboard. The number of registrations you have remaining for each Group will be displayed to the right of the Group name.
When planning training delivery for your team, we recommend some critical elements of your training plan. Ensure that all team members are enrolled in the training course and have access to the training. Schedule a kick-off call with the team to explain why this leadership training is important for their personal growth and development. Schedule regular monthly debrief sessions with the team to debrief lessons learned from the training. For further recommendations or solutions, please reach out to the academy team at Academy@echelonfront.com to tailor a solution
